Question 1

How do I make an appointment?

Accepted Answer

Go to auqmiapetsalon.com "book now" select your Service and check the best time for you and complete the booking.  All Appointment online  may cause reschedule to  bet our route agenda.   Or text us to make your appt. 415-996-4349      All changes and updates we may be receive a text to notify you if need. Make sure your Mobile # is our file.. you can also text to (415)996-4349 to see availability in your city. **To check out the right dog'S consult the chart on service page at https://www.auqmiapetsalon.com/about-9

Question 2

What areas do we attend and travel?

Accepted Answer

As mobile pet salon. We come to you from San Francisco * thru Peninsula". Monday to Saturday from 8am to 6pm.   We do not travel to East bay,  San Jose, Santa Clara, Fremont, Hayward.

Question 3

What are the Payment Options?

Accepted Answer

You can pay by:  Cash Check Venmo CredCard. (* Payments made by card will be added a 4% fee automatically)

Question 4

How much does it cost?

Accepted Answer

All service prices are based on individual dog`s size. See how to measure your dog in service page. Cat's are all one size, except Giant Mainecoon.

Question 5

What is the minimum service included?

Accepted Answer

All groom services are included in the minimum basic services below:  * Basic Service
Nails Clipped  
Ear Cleaning
Blow Dry & Brushing
Sanitary Trim  ---> Further details look at the Services page.

Question 6

Pet several matted or tangled could be de-matted?

Accepted Answer

Throughout the grooming industry, the term “dematting” simply means to rip the matts from the dog’s skin. Many groomers will do this with no regard for your dog’s comfort in order to make money. We AU-Q-MIA PET SALON   have taken a stand on this controversial issue, and we will not remove mats that will hurt your pet. Please do not ask us to do so as we will not compromise our professional standards. Severe mats will be shaved, but only after consulting with the pet’s owner. Who must sign a "Matted Release Form".   There is a an exta charge* consulte Dog Groomer!
Shaving a matted coat is a delicate and slow process requiring experience and expertise. A dog’s skin is thin like tissue paper, and dense mats can cause it to become loose due to the weight of the matting. Clippers can easily cut loose skin if not done properly and safely. 
After shaving, a pet may develop an itchy skin response. Owners should watch to ensure that constant scratching does not cause the skin to become irritated. All shaved the owner must signed a released form responsability.

Question 7

My appointment may delay?

Accepted Answer

Yes, it depends many factors, It is not often but may happen btw 30 min up 1 hour, also getting early too.    *CAUSES*   * Traffic conditions once we are moile and travel between customer house. * Pet's behavior, even pet is of the same breed, simblings, etc,  they are different from each other, some is easy going, other needs more care and attention, such as Seniors etc. * Customer was scheduled wrong dog`s size. (need more time to finish). *If the schedule getting delay dog groomer will notify you by text message or call.   We recommend leave your agenda free  1 hour before and 1 hour after from  schedule time. Eg. booked from 2pm to 4pm (leave your time open from 1pm to 5pm)

Question 8

Do you do only Nails trim?

Accepted Answer

Yes, we do! Get the quote sending a text message to (415)996-4349, let us know for  how many pets and city you are located.

Question 9

Do you do Teeth Brushing?

Accepted Answer

Teeth Brushing is  basic service we offer as a courtesy in our package, we do only if the dog allows (no bite or growled) do it, in this case, a Foam Breath Spray is used if possible. Some dogs do not allow open the mouth to have the the tooth brushed, we would have a possibility to be bited and we can not put dog groomer under any risk. If your dog needs a deep cleaning we recomend to visit the vet.