Service Policy, Terms of Use & Privacy Policy

Every animal has a unique personality and disposition. Each individual animal also has unique needs. Because of this, every animal needs to be groomed differently. Grooming a pet is inherently risky due to the combination of sharp equipment needed to groom your pet and sudden, unexpected movement pets can make. Due to the unique nature of pet grooming, the client releases AU-Q-MIA PET SALON LLC, its agents, officers, sub-contractors, and employees from any and all liabilities, financial and otherwise, for injuries or damage to the Client, the Client's pet, or any other property of the Client, which arise in any way from services and/or products provided by or as a consequence of the Client's association with AU-Q-MIA PET SALON LLC.

The Client assumes all liabilities, financial and otherwise, for the behavior and health of their pet. In consideration of the services rendered by AU-Q-MIA PET SALON LLC, the Client waives any and all claims, actions, or demands of any nature, foreseen or unforeseen, against AU-Q-MIA PET SALON LLC relating to the care, control, health, and/or safety of the Client's pet arising during or after services are performed. AU-Q-MIA PET SALON LLC is not responsible for the escape or loss of any pet(s). The Client understands it is possible even for vaccinated pets to become ill with an infectious disease despite being vaccinated, and this is not due to any circumstance or condition related to AU-Q-MIA PET SALON LLC.

AU-Q-MIA PET SALON LLC is not responsible for any allergic reactions resulting from the use of any products. The Client also agrees to disclose the use or application of any chemical products (such as flea & tick treatments) on the pet before the time of service. The Client understands that AU-Q-MIA PET SALON LLC has the right to refuse service at any time for any reason. Customer agrees the minimum visit fee is due for coverage cost.

When mobile, we may delay up to 1 hour on schedule due to traffic and pet needs; we will text you any update. Please allow a window before and after the expected schedule time. When at the store, customers agree to bring their pet on time; if delay is no more than 15 minutes, you may lose the spot and a hold-spot fee is applied; if delay is more than 15 minutes, the spot is canceled and full charge is applied. All prices are based on individual dogs' size for starting and reference purposes; they may change based on coat condition, overall difficulty, and long time without professional grooming. If additional service is needed or the wrong size was booked, it will be updated on time and priced according to our size table and coat condition. We reserve the right to refuse any service if we notice pets are sick, aggressive, or otherwise may cause risk for both sides. The minimum visit fee is $100 within 29 minutes; after that, full charge is applied. Some dogs are skittish or agitated and can't stand having their nails done; we do our best but do not force it, as the dog can be hurt. The same applies to finishing the face if they start biting or moving a lot. There is no discount for undone nails or face. Extra fees may apply if the coat needs extra care: de-matting 30-minute session $55 for Small to Medium, $80 for Large and up (we do not de-mat senior pets); de-shedding $50; severe matted / shave-down $55 for Small to Medium, $100 for Large and up (for overdue grooming). Standard grooming is 2 to 6 weeks; for most breeds, more than 6 weeks is overdue grooming.

Any dog or cat showing signs of severely overdue grooming, such as excessive dirt or oil on the skin, extremely dirty ears, overgrown nails, or a coat neglected for more than 4 months, may incur an additional fee ranging from 50% to 100% of the base service price. This will be assessed and discussed at the time of service based on the pet's condition. If the client chooses not to proceed after this evaluation, a $100 cancellation fee applies if canceled within 29 minutes of the groomer's arrival; after this period, the full service fee will be charged even if the service is not performed. We understand some pet parents may need a moment to think or may choose to postpone; however, our groomers reserve exclusive time for each pet and mobile appointments are highly limited.

Once the van is at the curbside there is a minimum fee of $100 non-refundable (whether groomed or not; it covers travel, spot reservation, and pet evaluation). To avoid it, follow these guidelines:

1. Cancellation or reschedule 48h before: free.
2. Cancellation or reschedule 24h to 12h before: $50 fee.
3. Cancellation or reschedule 12h or less, or at curbside: $100.
4. If during grooming the groomer determines the process should be discontinued: $100 within 15 min, full charge after 29 min.
5. No-show: full charge.

The Client grants permission for AU-Q-MIA PET SALON LLC to obtain medical treatment for their pet(s) should it become necessary, at any veterinary clinic selected by AU-Q-MIA PET SALON LLC. The Client agrees to pay all costs associated with emergency medical treatment, and to allow treatment of minor cuts, nicks, burns, or injuries at the time of occurrence if determined not to require special vet care. The groomer is not a veterinarian; all advice given is strictly a personal opinion.

The Client is aware that if the coat is matted, the pet may not be able to receive the requested style, and a shave-down may be required. Many skin conditions (bruising, lesions, open sores, parasite infestations, scabbing, hair loss, fungal infections, hot spots, etc.) can result from a matted coat, and it is impossible for a groomer to know the skin condition underneath a matted coat. If a condition is discovered, the groomer will make the Client aware at the conclusion of the service. The Client will not hold the groomer or AU-Q-MIA PET SALON LLC liable for any condition or injury related to a matted coat or its removal. A matted pet is at greater risk of injury during grooming. AU-Q-MIA PET SALON LLC is not responsible for skin changes or coat re-growth after grooming, and advises against shaving a double coat due to the risk of poor or no re-growth. The Client agrees the grooming process may become stressful, may activate latent conditions, and agrees not to hold AU-Q-MIA PET SALON LLC responsible for reactions or pre-existing conditions. The pet(s) must not have been exposed to distemper, rabies, or parvovirus within 30 days preceding services and must be inoculated as required by California law; proof of vaccination upon request.

Any photograph(s) or video(s) taken by or sent to AU-Q-MIA PET SALON LLC are considered property of AU-Q-MIA PET SALON LLC and can be used or reproduced in marketing and other materials without further consent, and the Client will not be entitled to compensation for their use.

Grooming can be stressful, especially for a senior or ill pet, and can expose or aggravate hidden medical problems. These pets will be groomed for cleanliness and comfort. This agreement gives AU-Q-MIA PET SALON LLC permission to obtain immediate veterinary treatment if deemed necessary; we will try to contact you first. All veterinary expenses are covered by the owner. Seniors: we do our best to complete the groom quickly, with breaks for comfort, which can lengthen total groom time. AU-Q-MIA is not responsible for injury or sudden death; safety comes first. Cat grooming: cats in a new environment can experience elevated stress; if too stressed to safely continue, all activities stop and you will be notified, and full price still applies. We suggest keeping the cat in a cage or small space (such as a bathroom) 15 minutes before schedule. Cats have thin skin that may tear even with gentle handling; AU-Q-MIA is not responsible for injury or sudden death.

Pets with matted coats need extra attention. Mats grow tighter and can strangle or tear the skin. AU-Q-MIA PET SALON LLC will not continually de-mat your pet, and severe mats may require shaving, which carries risk of nicks, cuts, or abrasions. After-effects can include itchiness, redness, self-inflicted irritation, and failure of hair to re-grow; shaved pets are prone to sunburn. Prevention through regular grooming is the best defense. There is an extra charge for de-matting, which the Client agrees to.

A puppy's first grooming (or any age) requires patience; more time may be needed. Gradually adding steps helps minimize stress. Owners can help by massaging paws and brushing & combing the coat regularly.

Grooming equipment is sharp; despite extreme caution, cuts, nicks, scratches, or quicking of nails can occur, most often when a pet moves. If you arrive while your pet is still being groomed, please do not talk to them or let them see you; an excited pet can be dangerous. If you insist on talking to your pet or the groomer, we reserve the right to end the session even if not completed, and full price is charged.

If you suspect fleas or ticks, prompt action on your part is needed. If fleas or ticks are found during grooming, your pet will receive a flea bath and an extra charge applies; ticks are removed and an additional charge may apply. We strongly suggest testing for tick-borne illness. Parasites are a health hazard to pets and humans.

Owners MUST inform AU-Q-MIA PET SALON LLC if your pet bites, has bitten, or is aggressive. Muzzles may be used if necessary and will not harm your pet. We reserve the right to refuse or stop service and charge a handling fee for aggressive dogs in addition to the regular charge. If a pet bites, the owner is responsible for all related medical bills, recovery costs, loss of income, and equipment damage; all bites are reported to local authorities as required by law.

Please be on time to pick up your pet(s); we work by appointment and cannot keep your pet after the groom. A $50 daily kennel fee may apply. If you fail to pick up within 24 hours, AU-Q-MIA PET SALON LLC is authorized to deliver the animal to a shelter.

Payment is due at the time of service or in advance. Returned checks are assessed all associated fees with a minimum of $50 plus bank fees. If action is taken to recover fees, the client is responsible for collection costs, including legal fees.

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