FAQ

Booking your first appointment is simple! Visit the Menu Section. Click the 'Book Now' button. Select your preferred time. Fill out the necessary information in the form. For follow-up appointments, use our booking page. Note: Stay informed with our text updates - just make sure your mobile number is on file with us. For service availability or to check our dog size chart, visit our service page

We offer two convenient options: Pet Store - Simply bring your pet to us. Our Address: 1511 Woodside Rd, Redwood City, CA 94061 Pet Mobile - We'll come to you, serving areas from Burlingame through Mountain View, Monday to Saturday, 8 AM to 6 PM. For precise details on our coverage, please consult our area map. OR Click at ht elink below and type your adress.

Of course! We understand things can pop up unexpectedly. Just click in this link "Book Now" button at the top of our menu or use our Contact page, and we'll do everything we can to fit you in when you need us. Ask our groomers for an estimate time.

Your appointment timing is important to us, though it might occasionally vary due to several factors. We aim for promptness, but delays of 30 minutes to an hour or early arrivals can happen. Here's why: Traffic Conditions: Being a mobile service traveling between homes, traffic can affect our timing. Pet's Behavior: Every pet is unique! Some may require extra care and patience, especially seniors. Misestimated Dog Size: If the scheduled size is incorrect, we may need additional time to ensure a perfect groom. If there's any change, we'll promptly notify you via text or call. Tip: For a smooth experience, please keep your schedule flexible 1 hour before and after your appointment. For example, if you're booked from 2 pm to 4 pm, consider 1 pm to 5 pm as your grooming window.

A grooming session depends on your dog's or cat's size and breed. First-timers or pups with matting might need a bit more time. Don't worry, future sessions usually go quicker as we get to know your furry friend better!

There are several signs you can look out for to determine if your pet needs grooming: Matting or Tangles: Check your pet's fur regularly for any mats or tangles, especially in longer-haired breeds. Mats can become uncomfortable and even painful for your pet if left unaddressed. Shedding: If your pet is shedding excessively, it may be a sign that they need grooming to help remove loose fur and prevent matting. Dirty or Smelly Coat: If your pet's coat looks dirty, greasy, or has an unpleasant odor, it's likely time for a bath. Regular grooming helps keep your pet's coat clean and fresh. Overgrown Nails: Long nails can cause discomfort and even lead to health issues like difficulty walking or nail breakage. If your pet's nails are overgrown, they may need trimming during a grooming session. Ear Care: Check your pet's ears for signs of dirt, wax buildup, or irritation. Regular ear cleaning may be necessary to prevent infections. Visible Skin Issues: Keep an eye out for redness, irritation, dryness, or any unusual lumps or bumps on your pet's skin. Grooming can help detect skin issues early on and promote skin health. Uncomfortable Behavior: If your pet seems itchy, restless, or is excessively scratching or licking themselves, it could indicate skin or coat issues that require grooming attention. It's important to establish a regular grooming routine based on your pet's breed, coat type, and individual needs. Consulting with a professional groomer can also provide valuable insight into the grooming needs of your pet and ensure they stay healthy and comfortable.

Regular grooming is crucial for your pet's health and well-being. It: Maintains skin and coat health by removing dirt and debris. Controls shedding and prevents matting and tangling. Promotes comfort by trimming nails and cleaning ears. Allows for early detection of health issues. Strengthens the bond between you and your pet. Enhances your pet's overall quality of life.

While the undercoat helps keep your pets warm during the winter, it can become a nuisance during warmer months. Our professional groomers specialize in removing this excess undercoat, allowing proper airflow to your pet's skin and protecting them from the scorching heat of the sun in the summer. Regular shedding can cause discomfort and irritation to your pet, leading to itching and potential skin issues. By utilizing our de-shedding service, you can ensure that your pet's skin remains healthy and free from such concerns. Opting for our de-shedding service also means bidding farewell to excessive pet hair in your home and on your clothes. Frequent shedding often results in abundant floating hair, causing inconvenience to pet owners. Our service eliminates this issue, leaving you with a cleaner and more hygienic living environment. We believe a well-groomed pet is a happy and healthy pet. With our de-shedding service, you can ensure your furry companions receive the care they deserve. Say goodbye to uncomfortable shedding and welcome a more comfortable and content pet.

At AU-Q-MIA PET SALON, we deeply care about your pet's comfort and well-being. In the grooming industry, 'dematting' often refers to forcefully removing mats from a dog's skin, which can be quite painful. We choose not to perform any procedures that cause distress or discomfort to your beloved pet. Instead, for severe matting, we may recommend shaving the area, but only after a thorough consultation with you and your consent via a signed 'Matted Release Form.' Please note, shaving a matted coat is a meticulous process that requires expertise, as a dog's skin is very delicate. Post-shaving, some pets might experience itchiness. We advise owners to monitor their pets to prevent any irritation from excessive scratching. For these specialized care services, an additional charge may apply. We invite you to consult with our Dog Groomers for more details via our Contact page. Your pet's health and happiness are our top priority, and we thank you for understanding and supporting our professional standards.

Certainly! The best type of brush for your pet's fur depends on their breed, coat type, and grooming needs. Here are some common types of brushes and the fur they're best suited for: Slicker Brush: This brush has fine, tightly-packed wire bristles that are ideal for removing mats and tangles from long-haired breeds or pets with dense fur. It's particularly effective for breeds like Yorkshire Terriers, Shih Tzus, and Poodles. Bristle Brush: Bristle brushes have natural bristles or synthetic fibers and are suitable for pets with short, smooth coats. They help distribute natural oils and remove loose hair and debris, promoting a shiny coat. Breeds like Beagles, Dachshunds, and Boxers benefit from bristle brushes. Pin Brush: Pin brushes have widely spaced, flexible metal pins with rounded tips. They're gentle on the skin and suitable for pets with medium to long coats, including breeds like Golden Retrievers, Collies, and Siberian Huskies. Pin brushes help detangle and remove loose hair without causing discomfort. Undercoat Rake: This specialized tool has long, closely spaced teeth designed to reach through the outer coat and remove loose undercoat hair. It's excellent for double-coated breeds like German Shepherds, Malamutes, and Chow Chows, helping to reduce shedding and prevent matting. Comb: Combs come in various designs, including fine-toothed and wide-toothed options. They're versatile tools for removing tangles, debris, and loose fur from both the topcoat and undercoat. Combs are suitable for many breeds, especially those prone to tangling, such as Persian cats and Maine Coon cats. When selecting a brush for your pet, consider their coat length, thickness, and texture. Additionally, always choose high-quality brushes with smooth edges to avoid scratching or irritating your pet's skin. Regular grooming with the appropriate brush not only keeps your pet's coat healthy and free of mats but also strengthens the bond between you and your furry friend. If you're unsure which brush is best for your pet, consult with a professional groomer or your veterinarian for personalized recommendations.

Our team is always hard at work answering calls and assisting clients. If we miss your call, it’s likely because we’re helping someone else. The quickest way to reach us AS NEW CUSTOMER is by texting (415) 996-4349 or if you alredy is a customer text from your mobile numer on file directly to +1 3365609681

We know you'd love to watch, but because we work with animals, it’s best for your pet’s safety if we limit distractions. Pets can get extra excited when they see their owners, which increases the risk of accidents, especially with sharp grooming tools in use. So, if your groomer asks you or your kids to stay outside the van or window, please don’t take it personally—it’s all about keeping your furry friend safe! 🐾

We can only park in open driveways without any cover. To help us out, please make sure there’s enough space for our van when we arrive. If you’re unsure about parking, feel free . WE USE TO USE STREET FREE PARKING TO PERFOMANCE, also you may let notes in booking notes to your groomer know in advance. 😊

Check out all the fun packages we offer on our Services page. We've got lots of options, and you're sure to find the perfect one for your furry friend!

All grooming services include the following basic services: Basic Service Nail Clipping Ear Cleaning Blow Dry & Brushing Sanitary Trim For further details, please look at the Services page .

Each pooch is unique, so our service prices are based on your dog's size. Not sure how to measure? Check out our easy guide below or on the Services page. And for our feline friends, one size fits all - except for the majestic Giant Maine Coons!

Mobile grooming is the ultimate convenience for you and your furry friend! Our groomers come directly to you, focusing solely on caring for your pet(s). We work exclusively with certified groomers who are licensed to drive a van service. Typically, your pet is groomed and ready to go without the stress of waiting in a crate. Unlike a busy shop, our mobile service ensures your pet receives our undivided attention and care, with every step done by hand for a personal touch.

At Au-Q-Mia, you can pay by: Cash Zelle* Venmo* Credit Card** *Note: With Zelle/Venmo, you MUST to show proof of payment to the groomer at the time of service.) **Note: Payments made by card will automatically include a 4% fee.)

Absolutely, we're here to help! Check our Add-on Extra Services on our Services page. We look forward to assisting you!

With our highly skilled team, modern trucks, top-notch customer service, and the effects of inflation, we focus on delivering the best possible care. As a luxury service, we aim to offer unmatched quality and attention to detail!

Teeth Brushing is a basic service we offer as a courtesy in our package. We only proceed if the dog is cooperative (no biting or growling). If not, we may use Foam Breath Spray as an alternative. Please understand, some dogs do not allow their mouths to be opened for brushing, posing a potential bite risk to the groomer. We prioritize safety for both your pet and our staff. For a deep cleaning, we recommend visiting the vet.

The service charge helps us cover the rising costs of supplies, insurance, maintenance, and everything else that keeps our luxury business running smoothly. It allows us to continue delivering the high-quality service you expect!